Free browser-based Kano Model tool. Classify features as must-haves, performance factors or delighters and prioritise your service roadmap with evidence.
Separate must haves from features that delight. The Kano model separates the features that customers simply expect from the ones that genuinely delight them. This browser based tool walks you through classifying features into must haves, performance factors, delighters and indifferents, so a roadmap conversation stops being about who argued hardest and starts being about evidence.
Humana Design — service design and design research consultancy, Dublin, Ireland.