Hello and welcome to This is HCD. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. If you like what we do at This is HCD and want to help us - there…
Hello and welcome to This is HCD. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human centred in their approach to solving complex business and societal problems. If you like what we do at This is HCD and want to help us there are a few things you can do; Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support every little helps. Become a Patron. You can get an ad free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness with over 220 episodes. In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space. It’s a fantastic conversation and to
Humana Design — service design and design research consultancy, Dublin, Ireland.