Gerry: Hello and welcome to another episode of This is HCD. My name is Gerry Scullion, and I’m a human-centred design practitioner based in Sydney, Australia. Before we jump in, however, as this podcast was recorded in the Sydney CBD, I’d like to acknowledge the Gadigal people of the Eora nation…
Gerry: Hello and welcome to another episode of This is HCD. My name is Gerry Scullion, and I’m a human centred design practitioner based in Sydney, Australia. Before we jump in, however, as this podcast was recorded in the Sydney CBD, I’d like to acknowledge the Gadigal people of the Eora nation as the traditional custodians of the land where we meet today and pay respect to their elders both past and present. In this episode, we caught up with Eduardo Kranz who is a design director at Fjord Canberra. We discussed where the service design and UX professions intersect in respects to the skills and activities that are done on a day to day basis. We didn’t get into the definition of what service design is or isn’t or any of the other semi contentious issues around the two practices. Catching up with Eduardo Kranz, Design Director at Fjord, Canberra. Speaking for myself, this was a really fun episode to record with lots of laughs in between takes. And for anyone who has worked or knows Eduardo will know just how funny he can be. Hopefully, we managed to capture some of that fun in this episode. So let’s jump straight in.
Humana Design — service design and design research consultancy, Dublin, Ireland.