Most of our systems are built for the average person. Dr Jutta Treviranus
Most of our systems are built for the average person. Dr Jutta Treviranus has spent more than forty years showing why that fails everyone else, and how AI can accelerate the gap. In this episode of This is HCD, Hyun Song sits down with Jutta, founder and director of the Inclusive Design Research Centre at OCAD University and chair of the technical committee behind Canada's new accessible AI standard. They explore her Human Starburst model of human difference, why systems built for the average break down at the edges where people with disability sit, and what it takes to design for that difference rather than design it out. Resources mentioned in this episode: Inclusive Design Research Centre (IDRC): We Count: CAN ASC 6.2:2025, Accessible and Equitable Artificial Intelligence Systems: The Inverted Word Cloud demo: Connect with Jutta: LinkedIn: This is HCD is hosted by Gerry Scullion. This special series on inclusive design and accessibility is guest hosted by Hyun Song. BRING THIS IS HCD INTO YOUR ORGANISATION → Train my organisation → Video Courses → Coaching Community (Coaching, Courses, WhatsApp) → Gerry's consultancy (Service Design and Design Research) BECOME A DIRECTORY MEMBER
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