Gerry Scullion sits down with Dr Gary David on the Experience by Design podcast to discuss human-centered experiences, the craft of service design, and how design creates value for people and organisations.
Last month I joined Dr Gary David on the Experience by Design podcast. We spent the episode talking about the craft of designing human centered experiences — not just the methods, but the mindset required to keep people at the centre of organisational decisions. Gary's podcast is a great resource for anyone interested in experience design, service design, and the human side of business transformation. It was a genuinely enjoyable conversation. What we covered The difference between designing for users and designing with them Why service design and UX research are inseparable in complex organisations How to make the business case for human centered work without losing the humanity What I learned from running This is HCD and working with clients across sectors If you're trying to make design matter in your organisation, I think this episode will give you some useful language and examples. Listen to the episode on Experience by Design →
Humana Design — service design and design research consultancy, Dublin, Ireland.