Marc Stickdorn is Associate Partner and Specialist Advisor at Humana Design. Co-author of This is Service Design Doing (O'Reilly) and co-founder of Smaply, advising on service design, journey management, service architecture and design operations for large public and private organisations.
Co author of the This is Service Design trilogy and co founder of Smaply. PhD in Information Systems and 20+ years of practice making complex service realities visible and improvable at scale.
Humana Design — service design and design research consultancy, Dublin, Ireland.