Alicia Grimes is Service Design Director at Humana. Founder of The Future Kind, with a decade leading service design and digital transformation across government (New Zealand, UK) and enterprise (ITV) — specialising in design capability building and lasting organisational change.
Founder of The Future Kind and a service design leader with a decade across government, enterprise and high growth organisations — from New Zealand government export services to ITV digital transformation.
Humana Design — service design and design research consultancy, Dublin, Ireland.